Your Statutory rights are not affected by any of the following store policies.

Our standard delivery (1 - 3 working days) charge to UK mainland addresses for all orders under £50.00 is £5.99. All orders over £50.00 within mainland UK will be entitled to free standard delivery.

We offer a premium guaranteed next working day delivery service for £9.99 on all orders recieved by 1pm.

Bespoke products like Swimming Pool Covers are usually dispatched within 5-10 working days as they are made to order.

We are more than happy to ship products outside of the UK. Please email us at shipping@aspectspools.co.uk. or telephone +44 (0)1895-672515 to obtain a shipping quotation. Our advertised delivery charges exclude NI, Channel Islands, ROI, Scottish Highlands and other offshore UK areas. Please call for a quotation.

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to Aspects Pools and Spas Ltd, 68 Leas Drive, Iver, Bucks, SL0 9RD.

We want you to be totally satisfied with every purchase you make from Aspects Pools and Spas. It is our aim to offer you value and quality at outstandingly competitive prices. So if you do not require a product, simply return it within 10 days of delivery, unused in its original packaging together with all parts, tools and manuals originally supplied and we will give you a full credit and that’s guaranteed! (excluding any carriage charges).

If you decide within 10 days that you would like to return an item purchased from Aspects Pools and Spas Ltd, you can return it by contacting us on +44 (0)1895-672515 where we will discuss your return requirements.

Products will be excluded from the 10 Day Money Back Guarantee and will incur a 20% restocking charge if:

• the original packaging is not of merchantable quality
• damage has been sustained on the return journey due to unsatisfactory packaging
• the reason given for return is not valid
• the item being returned as unused is found to be have been used.

Please note: Any items being returned as not required outside the 10 day satisfaction period will automatically be subject to a 20% minimum re-stocking charge or £25 whichever is the greater (other than those items indicated in the exclusions below), plus carriage charge.

The 10 day money back guarantee only applies to products which you do not require. Products being returned to Aspects Pools and Spas Limited due to being faulty, damaged in transit, alteration or repair, or due to an error made by Aspects Pools and Spas Limited are covered by our current returns policy.

Exclusions:

• Special order items cannot be refunded
• Spas and Automatic Covers
• Non-stock items cannot be refunded
• Water Treatment products (chemicals, test tablets, reagents, test strips and kits)
• Joint Mix, Adhesives and Glue
• Above Ground Pools and Toys
• Swimming Pool Spares

Returned Goods Procedure

1) Inform Aspects Pools and Spas Limited Ltd by calling us on +44 (0) 1895-672515

2. You will be issued with a returns authorisation number.

3. The returns authorisation number must be clearly marked on all items to be returned, together with a copy of your order.

4. Either the customer or Aspects Pools and Spas Limited will arrange for the most appropriate method of return.

5. Should additional packaging be required, our customer services will advise on the best method.

Spa Parts – Details of original spa purchase, including serial number must be provided prior to any authorisation of return.

Carrier Damaged/Returned Goods

Consignments sent via our transport or carriers arriving late or with missing damaged goods

No claims can be entertained for damage or missing goods that have been signed for as ‘Received in Good Condition’. All damaged goods should be refused and returned to after marking consignment note ‘Refused Goods Damaged’.

Aspects Pools and Spas Limited should be notified immediately of any Missing, Damaged or Late delivered goods.

Whilst Aspects Pools and Spas Limited make every effort in good faith to ensure that all goods are delivered on time, we cannot be held responsible for delays due to unforeseen circumstances. We recommend that delivery is secured before workforce is sent to site to prevent time wasted and costs incurred.

No consequential liability can be accepted for goods delivered late or damaged via our transport or our carriers.

Goods are charged at price shown on the product pages on the date of placing the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

If we should receive a complaint about any part of our service, by usually phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).

Registred Office Address:

Aspects Pools and Leisure Ltd
11 Gilmore Close
Ickenham, Middlesex UB10 8DX
UK - England & Wales

Registered in England and Wales No. 05323705

VAT No. GB910 4041 81

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER. NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

All trademarks appearing on the service are trademarks of their respective owners.

 

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Send an email to us by visiting the Contact Page.

Login and choose to Manage Subscriptions.

This site gives users the following options for changing and modifying information previously provided.

Send an email to us by visiting the Contact Page.